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Frequently Asked Questions
Product Information
We provide a wide range of salon furniture, including Pedicure Spa Chairs, Manicure Tables, Reception Desks, Stools, Chairs, and accessories. Additionally, our custom design team is available to assist with creating unique furniture pieces to meet all of your salon's needs.
Our Whale Spa pedicure spa chairs are proudly assembled & tested in the USA with only the highest quality UPC-rated components sourced from around the world. Each chair is designed, engineered, and safety certified by UL and IAPMO.
If there is an issue with your product, we recommend you to check out our After Care Support Center to see more information about your product. Otherwise, please contact us for direct support.
Please follow the spa chair assembly instructions video and reach out to us if you need any additional assistance.
Showroom Locations
While appointments are not required, please don't hesitate to contact us if you would like to schedule one.
Our main showroom and HQ is located in Huntington Beach, CA. However, we have 17 showrooms nationwide. Contact us today to find the location closest to you.
Yes! Anyone can visit our showroom and purchase our products. We are not a wholesale retailer, so our products are sold individually.
Shipping and Delivery
Our company offers dropshipping services for customers within a 100-mile radius of our Huntington Beach location. Additionally, we provide freight delivery; however, please note that delivery dates cannot be guaranteed, and our freight deliveries are only available curbside. For most products, shipping occurs within 7-10 business days. Transportation time varies depending on your location, with an average transportation time of 5-7 business days.
If you would like to purchase through our website, simply add items to your shopping cart, and shipping will be calculated at checkout. An account is not necessary to check shipping costs. Additionally, orders of 4 or more pedicure spa chairs within the contiguous USA, shipped to the same address, qualify for free shipping.
Please expect a 2-3 week processing time for shipping pedicure chairs if they are in stock, as we assemble and pack them in the USA. However, Pure II and Felicity Freeform pedicure chairs require 4-6 weeks for production. Pre-orders generally take around 6-8 weeks for delivery. Orders are processed on a first-come, first-serve basis. If you need to expedite your order, please contact our staff for priority shipment. Please note that we can only provide estimated shipping dates. Once the product leaves our warehouse, we have no control over the freight carrier and cannot guarantee the exact delivery date and time. It is the customer's responsibility to track and follow up with the freight company if there are any delays. Freight shipments will be delivered curbside, so ensure you have sufficient help to transfer boxes inside your place of business or residence. DO NOT sign the delivery receipt until pallets and boxes have been counted and inspected for any missing or damaged items, and make sure to note such on the delivery receipt before signing.
Payment
We accept a variety of payment methods, including cash, checks, credit cards, wire transfers, Zelle, and Venmo. In addition, we offer financing options through Shop Pay and Navitas.