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Terms & Conditions

Whale Spa Inc. Terms of Use

By using this website, you agree to be bound by these Terms and Conditions.

Please take a few moments to review this information and to understand these terms. If you do not agree to these Terms and Conditions, please do not continue to use this website.

Return Policy

Once your items are delivered, you have 30 days from the delivery date to ship them back to us for a full refund. Any returned item must be in its original box. You will be responsible for paying for any shipping costs and packaging fee that will be needed. Please note that there will be a 20% restocking fee for all returned items.  Electrical parts are non-refundable.

Custom Orders are manufactured especially for you, which is why we cannot accept returns or refunds. We will issue a full refund once we receive all returned items back without any damages. 


We accept direct Bank Deposit, Wire Transfer, Cashier Check, Online Intuit, Visa, Master, American Express and Discover. Credit card payment will subject to 3% processing fee. Please note that we do not profit from this fee. Please note, we reserve the right to collect customer's ID, and copy of credit card to verify ownership of the card.

Shipping Policy

Please expect 2-3 weeks before we can ship out pedicure chairs since we assemble and pack them in the USA if the pedicure chairs are in stock. Please note that the Pure II and Felicity Freeform pedicure chairs will take 6-8 weeks production time. Pre-orders for pedicure chairs will take around 6-8 weeks. Your order will be processed on a first-come, first, serve. If you would like to rush your order, please contact our staff for priority shipment. We can only offer estimated shipping dates. Once the product leaves our warehouse, we have no control over the freight carrier and cannot guarantee the exact date and time of delivery. It is the customer's responsibility to track and follow up with the freight company if the shipment is delayed. Freight shipments will be made curbside; ensure you have adequate help to transfer boxes inside your place of business or residence. DO NOT sign the delivery receipt until pallets and boxes have been counted and inspected for missing or damaged boxes, and note such on the delivery receipt before signing. 

Other Surcharges & Fees

Residential delivery has a surcharge of $50. Re-delivery due to incorrect address or change of location will incur a surcharge up to $100. We DO NOT offer inside delivery.

Changes to Terms and Conditions

Whale Spa Inc. reserves the right to make changes or modifications to these Terms and Conditions at any time. Your continued use of this website indicates that you agree to be bound by the Terms and Conditions in effect at the time of use. For this reason, we encourage you to review these terms often, as we may not notify you every time the Terms and Conditions change.

Copyright Notice

Everything on this website, including headers, images, graphics, audio and video clips, text and any other content is subject to trademark, service mark, trade dress, copyright and any other intellectual property rights or licenses. These licenses or rights may be held by Whale Spa Inc., an affiliate or a third party. The entire content of the website is copyrighted and may not be copied without express written consent of the owner.

All content is licensed under U.S. copyright law. The content of this site is intended for personal use by our users and may be used by them for non-commercial personal purposes. Nothing on this website may be copied or posted on any other website or used for any commercial reason. Downloading or copying information from this website does not transfer a right to the person using the information.


Comments and feedback sent to us become our exclusive property and may be used by us in any way we see fit. We may reproduce, disclose or publish any material you submit without express permission from you as your submission to the website constitutes permission for us to use your material. Do not send copyrighted or personal information in the form of comments.

General Disclaimers

Whale Spa Inc. website is operated on an "as is" or "as available" basis without any warranty of any kind. Our company, partners and affiliates disclaim any and all warranties or representations with respect to our site and its contents whether express or implied. We specifically do not warrant for title, merchantability or fitness for a particular use.

We do not represent that the information on our website is guaranteed to be accurate, correct, complete or updated on a regular basis. We take no responsibility for use of the data on this website by third parties, including losses that may be sustained from the website use or from the inability to use the website.

We do not warrant that our information is appropriate for use anywhere outside the United States.

We assume no responsibility for any use of content provided on this website.

Liability Limitations

Under no circumstances shall Whale Spa Inc., its businesses, employees, officers, directors, agents, vendors or suppliers be held liable for losses or damages arising out of or in connection with the use or inability to use this website.

This liability limitation is intended to be comprehensive and to apply to all types of damages including general and specific, consequential or incidental, exemplary or economic, including loss of data, income or profit whether claimed as part of a tort action, a contract action or as an act of negligence. We make this statement regardless of whether the corporation or an agent of the corporation should have known or was informed of the possibility of these damages.

If you are dissatisfied with anything regarding this website, you are free to stop using it at any time. This is your sole and exclusive remedy. You acknowledge by using this website that you are acting at your own risk.

This limitation of liability may or may not apply to you depending on applicable law. If any part of this liability limit is found to be unenforceable or invalid, the aggregate liability of the company or its affiliates or subsidiaries under these terms shall not exceed $100.


We reserve the right to enforce these terms and conditions in any way we see fit and according to the laws of the state of California and the United States of America. By using this website, you agree that your access is subject to these terms and conditions as well as all applicable laws and you agree to be bound by these stated terms and conditions.